Investigations Quality Assurance Manager

Org. Setting and Reporting

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Investigations Quality Assurance Manager reports to the Chief Investigations Division.

Responsibilities

Reviews and provides guidance on draft investigation reports and other investigations products to ensure conformity with relevant regulations, rules, policies, and standards for the conduct of investigations. Reviews and analyzes facts, findings, conclusions, and evidence to ensure accuracy and sufficiency, including reviewing evidence and consideration of due process and substantive legal issues. Provides support and mentorship to investigators to enhance the quality of their written reports and other outputs. Leads the development and review of policies governing the Investigation function to ensure compliance with best practices for the conduct of investigations. Develops, reviews and updates guidelines and standard operating procedures to be used in investigation processes having regard to best practice and UNRWA Dispute Tribunal and UN Appeals Tribunal jurisprudence. Provides policy advice and training to investigators as required to ensure investigation conforms with best practices and participate in the development and implementation of the investigation learning and training development plan. Oversees and supports investigators and intake personnel, either as direct reports or working in a team, in the context of assigned projects. Oversees and reports on the statistical progress of the activities and achievements related to the EU project funded positions.

Competencies

UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply. Analyzing i. Delivering Results Applying Technical Expertise Creating and Maintaining Impact and Partnership Planning and Organizing Deciding and Initiating Action Relating and Networking For guidance on how to prepare for competency-based interviews: https://careers.un.org/lbw/home.aspx?viewtype=AYI

Education

An advanced university degree (Master’s or equivalent) from an accredited educational institution in law, investigations, quality assessment or a related discipline.

Job - Specific Qualification

Not available.

Work Experience

At least seven years of progressively responsible and relevant experience in conducting/managing administrative investigations and policy development related to investigations is required. At least 2 years of work experiences in conducting quality assurance reviews and assessments in the field of investigations is required. Unless already serving as an international staff member in the UN Common System, at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of citizenship is required. An advanced university degree (Master’s or equivalent) from an accredited educational institution in law, investigations, quality assessment or a related discipline is required.

Languages

Excellent command of written and spoken English.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Type of Contract and duration: 1 year project funded, extendable subject to funds, need and performance. The incumbent may be required to travel in the Agency’s area of operations in the Middle East. Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The Personal History Profile (PHP) should be completed with full work experience under the experience tabs as per the requirements in the Job Opening. A roster may be created from the selection exercise, and successful candidates may become eligible for an appointment to the same post or a similar post. UNRWA welcomes applications from qualified candidates with disabilities. Join our eco-friendly organization dedicated to environment sustainability and targeting to be plastic free by 2025. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: https://www.unrwa.org/

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.