Internal Communications Consultant – Change Communications Focus

ABOUT MASTERCARD FOUNDATION

Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. Through its Young Africa Works strategy and Canadian EleV program, the Foundation works with partners to ensure that millions of young people, especially young women, access quality education, financial services, and dignified work. Mastercard Foundation was established in 2006 through the generosity of Mastercard when it became a public company. The Foundation is independent with its own Board of Directors and CEO.

THE WORK AT THE FOUNDATION

We are currently in an exciting period at the Mastercard Foundation as we intensify the implementation of the Young Africa Works strategy, aiming to empower 30 million young people throughout Africa to access dignified and fulfilling employment.

To ensure the Foundation's accessibility to our partners and program participants, we have established offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria, and Uganda. These offices provide strong in-country support for the implementation of Young Africa Works. We collaborate with governments, the private sector, educators, and other funders to enhance the quality of education and vocational training, equip young individuals with the necessary skills for the workforce, expand access to financial services for entrepreneurs and small businesses, and facilitate connections between job seekers and meaningful employment opportunities.

Our values serve as our guiding principles, transcending and surpassing all other considerations. We wholeheartedly encourage you to bring your bold ideas, curiosity, and expertise to your work.

If you are an experienced Communications Professional looking to increase your impact, read on!

THE OPPORTUNITY

Reporting to the Lead, Internal Communications, the Consultant will develop clear, professional, and well-written content that informs, engages, and inspires internal and external stakeholders. S/he will collaborate closely with a wide variety of stakeholders across the Foundation and externally to produce content that tells the story of the Foundation across multiple channels. S/he also will work with the Senior Director and Corporate Communications and Lead Brand and Content to create and publish content that meets the Foundation’s guidelines and standards.  

The successful candidate will be based in Canada or one of our offices in Africa (Ghana, Kenya, Senegal, Rwanda, Nigeria, Uganda, or Ethiopia).

WAYS YOU CAN CONTRIBUTE 

• Develop change comms strategies that meet the needs of the change at hand and align with the Foundation’s objectives.
• Craft clear, consistent, and compelling messages regarding the changes – the reason for the change, the anticipated impact, and the benefits for colleagues.
• Create a range of communication materials, e.g., newsletters, presentations, FAQs, etc., to help disseminate information about the changes and keep colleagues informed and engaged.
• Identify, understand, and relate with key audiences, analyze their needs and concerns related to the changes, and develop strategies to engage and communicate with them effectively.
• Collaborate with the change management/project team to integrate communication efforts into broader change management initiatives, ensuring that communication supports the project’s change objectives.
• Design mechanisms for collecting feedback from employees and stakeholders about the changes, analyze the feedback received and provide recommendations for adjustments to the communication strategy as needed.
• Establish key performance indicators (KPIs) and regularly evaluate the communication strategy and tactics, gather lessons learned, and adjust to improve effectiveness and ensure that communication efforts remain aligned with original objectives.
• Foster strong working relationships with various stakeholders across the enterprise.

WHO YOU ARE

• Bachelor’s degree in English, communications, business, or a relevant field.
• 10+ years of professional experience in writing for traditional or digital agencies, in-house marketing, or communications teams.
• Ability to master the Mastercard Foundation’s tone of voice and deliver content that makes complex concepts easy to understand.
• Experience writing short and long-form content and creating accurate and engaging content.
• Ability to generate big ideas and a creative approach to storytelling.
• Experience in working with and interviewing subject matter experts and project managers.
• Knowledge and proficiency in working with communications agencies, video production houses, etc., and ability to negotiate and manage vendor contracts.
• Resourceful and able to work with minimal guidance.
• Ability to manage several complex projects simultaneously and deliver quality work under deadline pressure.
• A self-starter who is comfortable working in a fast-paced environment.
• Exceptional project management, collaboration, and interpersonal skills.
• Hold an advanced degree in education, health, or a related field.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Possess professional maturity, sensitivity to different cultures, and impeccable integrity that exemplify the Foundation’s values.
• Demonstrate a commitment to Mastercard Foundation’s values and vision.

Deadline for Applications is April 12, 2024.

Mastercard Foundation (the “Foundation”) values and respects your privacy. By submitting an application for this opportunity, you hereby agree to the Foundation’s collection, use and disclosure of your personal information in accordance with its Privacy Policy (available at https://mastercardfdn.org/privacy/). Please note that the Foundation may share your personal information with third-party agencies that support the Foundation’s recruitment activities, and such third-party agencies may contact you directly regarding this opportunity. If you have any questions or concerns, please contact the Foundation’s Privacy Officer at the address indicated in its Privacy Policy.

The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.

Completion of satisfactory business references and background checks are essential conditions of employment.

For more information and to sign up for the Foundation’s newsletter, please visit http://www.mastercardfdn.org/
Follow the Foundation on Twitter at @MastercardFdn

NB: To avoid missing email communication about your application, please check your spam/junk folder and mark our emails as "not junk".