VAC-11724 Outreach Assistant (Benghazi)

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Movement Operations departments in various IOM missions, coordinated under the division of Resettlement and Movement Management (RMM) in the Department of Operations and Emergencies (DOE) at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.

RESPONSIBILITIES AND ACCOUNTABILITIES

1. In synergy with IOM Libya Units Displacement Tracking Matrix (DTM) and Migrant Resource and Respond Mechanism (MRRM) to plan and perform outreach activities in migrants’ communities across Libya, to identify migrants interested in IOM Voluntary Humanitarian Return (VHR) assistance.

2. Arrange meetings with Embassies of third country nationals, community leaders and migrants to disseminate information on IOM VHR programs and procedures.

3. Maintain and nurture working relationships with relevant VHR stakeholders, including international and local NGOs;

4. Assist in coordinating Outreach work across relevant Units (Movements & Operations, DTM, Protection and MRRM) as part of reaching migrants and link them to relevant Units/services as part of referral pathways;

5. Prepare and report on weekly outreach activities and come up with suggestions to improve the work;

6. Provide regular feedback on work being accomplished to the Reintegration & Outreach Officer and keep supervisor immediately informed of any issues that arise;

7. Assist in organization of special events as part of Outreach directed towards Programme stakeholders, including migrant communities; Demonstrate an in-depth understanding of relevant Movement Operations SOPs and databases (including MiMOSA and PRISM), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA.)

8. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.

9. Perform such other duties as may be assigned.

Migrant Protection and Assistance (MPA)

Reintegration & Outreach Officer

COMPETENCIES

Accountability

· Accepts and gives constructive criticism

· Follows all relevant procedures, processes, and policies

· Meets deadline, cost, and quality requirements for outputs

· Monitors own work to correct errors

· Takes responsibility for meeting commitments and for any shortcomings

Client Orientation

· Identifies the immediate and peripheral clients of own work

· Establishes and maintains effective working relationships with clients

· Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries

· Keeps clients informed of developments and setbacks

Continuous Learning

· Contributes to colleagues' learning

· Demonstrates interest in improving relevant skills

· Demonstrates interest in acquiring skills relevant to other functional areas

· Keeps abreast of developments in own professional area

Communication

· Actively shares relevant information

· Clearly communicates, and listens to feedback on, changing priorities and procedures

· Writes clearly and effectively, adapting wording and style to the intended audience

· Listens effectively and communicates clearly, adapting delivery to the audience

Creativity and Initiative

· Actively seeks new ways of improving programmes or services

· Expands responsibilities while maintaining existing ones

· Persuades others to consider new ideas

· Proactively develops new ways to resolve problems

Leadership and Negotiation

· Convinces others to share resources

· Actively identifies opportunities for and promotes organizational change

· Presents goals as shared interests

· Articulates vision to motivate colleagues and follows through with commitments

Performance Management

· Provides constructive feedback to colleagues

· Identifies ways for their staff to develop their abilities and careers

· Provides fair, accurate, timely, and constructive staff evaluations

· Uses staff evaluations appropriately in recruitment and other relevant HR procedures

· Holds directly reporting managers accountable for providing fair, accurate, timely, and constructive staff evaluation

Planning and Organizing

· Sets clear and achievable goals consistent with agreed priorities for self and others

· Identifies priority activities and assignments for self and others

· Organizes and documents work to allow for planned and unplanned handovers

· Identifies risks and makes contingency plans

· Adjusts priorities and plans to achieve goals

· Allocates appropriate times and resources for own work and that of team members

Professionalism

· Masters subject matter related to responsibilities

· Identifies issues, opportunities, and risks central to responsibilities

· Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation

· Persistent, calm, and polite in the face of challenges and stress

· Treats all colleagues with respect and dignity

· Works effectively with people from different cultures by adapting to relevant cultural contexts

· Knowledgeable about and promotes IOM core mandate and migration solutions

Teamwork

· Actively contributes to an effective, collegial, and agreeable team environment

· Contributes to, and follows team objectives

· Gives credit where credit is due

· Seeks input and feedback from others

· Delegates tasks and responsibilities as appropriate

· Actively supports and implements final group decisions

· Takes joint responsibility for team's work

Technological Awareness

· Learns about developments in available technology

· Proactively identifies and advocates for cost-efficient technology solutions

· Understands applicability and limitation of technology and seeks to apply it to appropriate work

Resource Mobilization

· Establishes realistic resource requirements to meet IOM needs

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