Systems and Operations Engineer

Grade:

Job Category:

The recruitment policy of the WTO is to seek to attract and retain staff members offering the highest standards of competence, efficiency and integrity. As an Equal Opportunities Employer, the WTO gives full regard to merit and diversity.

Hader is currently under short-term contract until end of February 2024 as a grade 6 professional.

Due to Gina Powell's extended sick leave, John Clerigo is acting on her behalf as Chief of Client Services Section, while Hader is assuming John's role as Systems and Operations Engineer. Hader is fully integrated in the user support and day-to-day operations of the section.  

Gina's extended sick leave is confirmed to continue for several months. Directly replacing her with a temporary solution is not feasible, as it would require a replacement at an exceptionally high level.

The envisaged responsibilities for the temporary assignment are still the same as before:

• Hader is providing day-to-day support and operations in the Section what is referred to as second level support of cases not possible to handle by our Service Centre in the context of Client Services.
• Hader is coordinating the handover of all envisaged support and service request areas within IT Services Branch to Service Centre. This requires the restructuring of data, assigning permissions, creating Standard Operational Procedures, training of Service Centre and validation of the handover by Service Centre. Hader made substantial progress in 2023, several SOP's are in the queue for handover. However, Service Centre cannot deal with any further load.

As stated above: second level support and day‑to‑day operations for all services in the Client Services Section.

A knowledge and experience in the other areas:

- Microsoft 365 Apps and Services (Administration and providing technical support)

- Microsoft SCCM infrastructure for image building of Windows 10 desktops and laptops, application packaging and deployment, Microsoft and third-party updates with PatchMyPC, all these for both Production and Kiosks environments

- Microsoft Active Directory: Group, Admin and Service account management

- Enterprise Communication Services and Exchange Online

- LAN/WAN and Internet technologies as well as TCP/IP protocol.

- Mobile Device Management, Mobile Support for VIP

- Printer Services

- ITIL processes especially Incident, Change, and Problem Management.

The incumbent must have the ability to prioritize and execute tasks in a demanding situation and make sound decisions.

He must be capable of working under stress and in an autonomous manner.

He must have the ability to offer swift interim solutions while concurrently working on permanent resolutions to problems.

The following interpersonal capabilities are required:

• ability to present technical facts to knowledgeable specialised audiences;
• to persuade others to a point of view using facts;
• to establish and maintain good working relationships with colleagues;
• to communicate information in a clear way;
• to make technical presentations;
• to work as a member of a team, while working independently to achieve his/her objectives.

Excellent knowledge of English, including an ability to write accurately and concisely (documentation, procedures, processes) and make presentations if requested. Advanced oral skills in French is also required.

Additional Information:
 

Only applications from nationals of WTO Members will be accepted.

The WTO may use various communication technologies such as video or teleconference for the assessment and evaluation of candidates. The recruitment process may also involve the use of various forms of testing, assessment centres, interviews and reference checks.

Applicants may be required to sit a written examination.

Applicants will be contacted directly if selected for an interview.

All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the closing date – Geneva (Switzerland) time – stated in the vacancy announcement.

PLEASE NOTE THAT APPLICATIONS RECEIVED AFTER THE CLOSING DATE WILL NOT BE ACCEPTED.

The WTO is a non-smoking environment.