Application Integration Engineer (System Integration)

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 191-member National Societies (NSs). The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by NSs with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.

IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member NSs and the International Committee of the Red Cross (ICRC). The work of IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.

IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland. The Headquarters are organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services.

IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas. IFRC also has country cluster delegation and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.

IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.

Background to the position
In virtually all countries, people increasingly rely on and expect a diverse range of digital services (e.g., through their mobile devices) to interact with local governments, companies, and community organizations and services. This disruption is already happening to humanitarian assistance. Yet, the Digital Divide remains a persistent and significant challenge at both national and local levels.

The need for a successful and large-scale digital transformation is urgent. Furthermore, digitally Transforming the IFRC and its 191 members is a complex process which requires collaborative action and support across the membership. Therefore, IFRC recently developed a Digital Transformation Strategy which was approved by the IFRC Governing Board in May 2021.

Job Purpose

Background to the position (Continued)

The Digital Transformation Department (DTD) has full leadership responsibility for the implementation of the digital transformation strategy and the positive impact it will have on the 191 National Society members of the IFRC. The DTD provides strategic leadership and guides the IFRC Secretariat as well as the members network to adapt and innovate humanitarian services, drawing on digital services, data-enabled decision-making, and other opportunities for digital transformation in support of the IFRC’s Strategy 2030. In addition, the DTD is responsible for the development and implementation of business transformation, information technology and digitalization services throughout the IFRC Secretariat, thereby supporting the same transformation in 191 NSs, setting the vision, and drawing stakeholders together on this digital journey.

An organisation-wide ERP is currently being implemented which provides IFRC with a core platform that serves as the foundation for agile management, identifification and implemention of opportunities to increase efficiency and effectiveness in alignment with the Agenda for Renewal. Additionally, the ERP development and deployment in the organisation has adapted the way we work, made our work more united, automated processes, and provides a platform to deliver more value from our data. It creates a stable platform for transparency, trust, accountability to donors and communities we serve alike. The ERP runs on Microsoft Dynamics 365 (D365).

The newly founded ERP Product Line has the main role of providing second and third-level support to the IFRC Dynamics 365 (D365) users around the world. It will be using the same ticketing system the ITD support team is using and will have as a purpose to enable the geographically distributed D365 users of the secretariat to function effectively and efficiently. The Team provides D365 support services for the Secretariat with staff based in Geneva, Budapest and at important locations worldwide. Increasingly the ERP Product Line facilitates the development and sharing of best practices in the D365 environment and contributes to the development, strengthening and capacity building.

The Application Integration Engineer reports to the IFRC IT Global Service Centre’s Application Team Lead, Budapest, Hungary and is member of the Product line for the ERP. The incumbent is globally responsible for managing the integration of various systems with the ERP Dynamics 365 (D365) platform.

Job Purpose

The Application Integration Engineer role is responsible for managing the integration of various systems with the ERP Dynamics 365 (D365) platform. The primary purpose of this position is to ensure seamless communication and data exchange between the ERP system and other external systems for the functions of HR, Finance, Procurement, MPER departmental data requirements. The role involves designing, developing, and maintaining interfaces, as well as troubleshooting and resolving integration-related issues to optimize the ERP Platform and future Data Platform. The role demands advanced technical skills, strategic planning, and technology leadership capabilities to drive the system integration. 

Job Duties and Responsibilities

• Plan, develop and maintain interfaces between ERP D365 and other systems to ensure smooth data flow and synchronization.
• Develop integration strategies in close collaboration with EA and App Team Lead.
• Lead, design and implement integration projects based on business requirements, utilizing appropriate technologies and standards with minimal supervision of the Application Team Lead
• Provide technical advice to stakeholders, including business analysts, developers, and system administrators, to gather integration requirements and propose optimal solutions.
• Review, create and maintain technical documentation for integration processes, including system architecture, data mappings, and integration protocols.
• Conduct testing and debugging of interfaces to identify and resolve issues, ensuring high-quality and error-free integration.
• Monitor integration performance constantly and proactively address any performance bottlenecks or errors to maintain system efficiency.
• Stay up to date with the latest advancements in integration technologies and best practices and make recommendations for improvements.
• Provide technical support and guidance to end-users and other team members regarding integration-related queries or issues.
• Collaborate with external vendors or third-party service providers, if necessary, to ensure successful integration between systems.
• Adhere to project timelines and deliver integration solutions within agreed-upon deadlines.
• Support in identifying opportunities overtime to rationalise and support application integration engineering work across the DT technology portfolio.

Office Activities

• Adhere to all administrative procedures linked to his/her work

Job Duties and Responsibilities (continued)

Duties applicable to all staff
1.    Actively work towards the achievement of the IFRC’s goals 
2.    Abide by and work in accordance with the Red Cross and Red Crescent principles
3.    Perform any other work-related duties and responsibilities that may be assigned by the line manager

Education

Required:

• Bachelor's degree in computer science, Information Systems, or a related field.  
• Strong knowledge of integration concepts, protocols, and technologies (e.g., REST, SOAP, JSON, XML).  

Preferred:

• Familiarity with integration tools and middleware platforms (e.g., Azure Function Apps, Azure Service Bus, Azure Synapse, MS SQL). 

Experience

Required:

• Minimum 5 years of professional experience in app integration.
• Proficiency in programming languages like C#, .NET Framework 4.7+, .NET 6+, Blazor.
• Minimum 3 year of professional experience in ERP functions used in application integration.

Knowledge, Skills and Languages

Required:

• Affinity for teamwork, collaborative attitude, open-minded and adaptable.
• Well organized, able to work under pressure and manage emergencies.
• Good analytical skills to interpret problems, identify solutions and possible side effects.
• Project management skills.
• Strong problem solving ability.
• Fluently spoken and written English. 

Preferred:

• Knowledge of D365 F&O module.
• Experience of Microsoft Common Data Service and the Microsoft Power Platform.
• Good command of another IFRC official language (French, Spanish or Arabic); Knowledge of Hungarian is an asset.

Competencies, Values and Comments

Values: Respect for diversity; Integrity; Professionalism; Accountability.
Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust.

Comments:

This is a national staff position open to Hungarian nationals and others who are legally eligible to work in Hungary. Candidates must be able to provide proof of their eligibility to work in Hungary.