Senior Program Support Officer (National Position)

Requisition ID: req51594

Job Title: Senior Program Support Officer (National Position)

Sector: Program Administration

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Bangkok, Thailand

Work Arrangement: In-person

Job Description

The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States. RSC Asia is based in Bangkok, Thailand, with a sub-office in Kuala Lumpur, Malaysia.

Job Overview/Summary:

The Senior Program Support Officer (Sr. PSO) based in Bangkok, Thailand is responsible for case creation, pre-screen and USCIS interview scheduling, call list creation and distribution. The Sr. PSO will monitor and analyze the pipeline, ensure targets are met, and future circuit rides are coordinated as planned in close coordination with the Senior Program Support Manager. The position will also support fellow Program Support team members by providing back-up support as needed.

Major Responsibilities:

Case Creation & Scheduling:

• Ensure timeline case creation of refugee cases in START to be submitted and authorized for USRAP processing.
• Ensure timely scheduling, preparation and quality control of cases for DNA, pre-screening, USCIS and follow-up circuit rides in line with established targets and deadlines.
• Perform quality control (QC) procedures on case creations and schedules.
• Monitor and report to supervisor regularly case preparation are in line with case creation, scheduling targets, and that final schedules are accurate.
• Collaborate with relevant RSC staff to ensure all necessary circuit ride arrangements are finalized.
• Act as focal point to submit call lists to relevant program and/or program support staff and stakeholders regarding applicant appointments in a timely manner.
• Perform quality checks accurately on case call lists, SCH IDs, and relevant guidelines in the designated location in shared drive.
• Report quality check trends of both the physical files and data in START to supervisor regularly.

Records/Library:

• Assist with bi-annual file auditing for RSC Asia, Thailand.
• Maintain file security by ensuring daily proper lock up and assuring that only authorized personnel enter the file library.
• Provide back up the Records Officer for records and file library management.

Communications:

• Communicate with USRAP partner agencies regarding submission deadlines and upcoming processing plans via email or phone.
• Communicate and follow up with local authorities, the US Embassy, and UNHCR colleagues for planned RSC activities in urban and provincial Immigration Detention Centers (IDC).
• Assist with internal communication for library, case creation, and scheduling, related queries, including START.

Others:

• Other duties as assigned by supervisor or Program Support Coordinator.

Key Working Relationships:

Position Reports to: Senior Program Support Manager Indirect Reporting: N/A

Other Internal contacts:

Internal: All RSC Thailand staff, IRC Thailand Operations and Administrative Staff
External: UNHCR, IOM, RMA, local authorities

Job Requirements:

Education:

• University Degree or equivalent combination of education and experience

Work Experience:

• Minimum three years of office administrative experience. Data entry experience is strongly preferred.
• Demonstrated Skills and Competencies:
• Solid organization skills with the ability to handle multiple tasks simultaneously and prioritize them effectively.
• Ability to work with minimum supervision and meet deadlines.
• Proven skills in general office administration and interdepartmental communication.
• Excellent decision making, analytical and problem-solving skills.
• Excellent computer skills, including thorough knowledge of Microsoft Office, including Word, Excel, Access, and Outlook.
• Previous experience with an international company or NGO or the US Refugee Admissions Program is preferred.

Language Skills: Fluency in both English and Thai, oral and written, is required.

Working Environment:

The position is located at the RSC office in Bangkok and is primarily office based. 

Application Deadline: 15 May 2024