Business and Operation Management Associate - NPSA 6- Amman - Jordan
Amman
- Organization: UNDP - United Nations Development Programme
- Location: Amman
- Grade: Administrative support - NPSA-6, National Personnel Services Agreement
-
Occupational Groups:
- Operations and Administrations
- Administrative support
- Sustainable Business Development
- Closing Date: 2024-05-20
UNDP is committed to achieving workforce diversity in terms of gender, nationality, and culture. Individuals from minority groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, or any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. UNDP Jordan upholds a vision focusing on the achievements of Sustainable Human Development in Jordan, ending poverty and reducing inequalities. UNDP is at the heart of the UN’s work on sustainable development and a leader for the new Sustainable Development Goals (SDGs), also known as the Global Goals.
UNDP Jordan's 2023-2027 country programme seeks to support national efforts in enhancing people’s resilience in Jordan through robust interventions that increase people's equal access to sustainable resources, enhance green growth opportunities, and advance democratic governance, implementing a portfolio approach cutting across three outcomes focused on systematic transformation in three priority areas: (a) prosperous and productive people; (b) green and safe future pathways for climate action; and (c) holistic and transformative systems/policies and capacities across all sectors.
In 2020, UNDP in collaboration with the Ministry of Agriculture, Ministry of Environment/Badia Restoration Programme and the Jordan Cooperative Corporation explored the opportunity to establish a permanent platform in Amman to promote the natural and socio-economic values and exhibit the local products of Jordan Badia and its adjacent rural areas. Accordingly, Tripartite agreement was signed through which the Ministry of Agriculture donated 8 donums of land located at one of the most strategic commercial zones in Amman near the 7th circle, the Ministry of Environment/Badia Restoration Programme funded UNDP to design and establish the permanent exhibition.
The project is being implemented on two interlinked phases; the first phase comprises setting up the hardware including the design and construction of approximately 5,000 m2 exhibiting facility in accordance with eco-friendly standards and codes, whilst phase two includes installing the software and the operating programmes.
As the construction of the exhibition comes to its end by April 2024, UNDP in close collaboration with the project partners is preparing for the next phase that aims at operationalizing the exhibition and build its effective and sustainable business model. Accordingly, UNDP intends to recruit business and operation management associate to provide process delivery and support the overall functionality and diverse facets of the exhibition business and operations.
3. Scope of Work
- Support the implementation of admin, finance and operational plans of the exhibition.
- Support to business development and sustainability of the exhibition.
- Support knowledge-building and sharing
More specifically, The Business and Operation Management Associate will be responsible for the following tasks:
Ensure the implementation of admin, finance, and operational plans for the exhibition.
- Provide inputs to the preparation of the exhibition SOPs.
- Ensure that all operational programs/ activities are compliant with UNDP rules, regulations, policies and strategies.
- Coordinate with exhibition teams, visitors and vendors to ensure smooth day-to-day operations.
- Support the development and implementation of financial monitoring systems to track revenue, expenses, and overall financial transactions.
- Assess the analysis of financial data to identify areas for improvement and opportunities for increased profitability.
- Ensure proper control of documentation supporting the procurement process and maintenance of the proper filing system for related payment records and documents.
- Assist in the monitoring, control and implementation of the exhibition security, safety and maintenance plans and services.
Support the exhibition's business development and sustainability.
- Assess and the development process of the exhibition business model to ensure standardized operations, financial sustainability and growth.
- Support the management of the exhibition as a business cost center.
- Assess the marketing team to align promotional efforts with the business model.
- Support the branding initiatives that contribute to revenue-generating strategies and enhance the exhibition's market positioning.
- Assess the monitoring of industry trends and market demands to proactively adapt the business model.
- Prioritize innovative solutions to enhance revenue and visitor experiences.
Support to knowledge building and sharing
- Support the training needs assessment and assess the implementation of programs for staff development.
- Foster a positive and collaborative work culture within the exhibition team.
- Ensure staff is well-equipped to handle diverse responsibilities effectively.
- Participate in trainings and orientation of operations/exhibition teams on administration;
Any other activity required by the supervisor
Perform any other tasks assigned by the supervisor, given the nature of the project.
4. Institutional Arrangement
The Business and Operation Management Associate will perform his/her tasks under the supervision of the Projects Coordination Specialist at the Sustainable Green Pathways and Inclusive Growth Portfolio at UNDP Jordan Country Office; he/she will be based at the Exhibition site and will be working closely with concerned teams of UNDP JO and partners.
5. Competencies
Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
People Management: N/A.
Cross-functional & Technical competencies
Thematic AreaNameDefinition
Administration & Operations Documents and records management Overall document (hard or electronic) management; registry and retention policy including storing and archiving. Administration & Operations Events management (including retrerats, trainings and meetings) Support office with event management including venue identification, accommodation, logistics, catering, transportation, and cash disbursements, etc. Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns. Business management Digital Awareness and Literacy Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as needed. Business Management CommunicationAbility to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate Channels.
Business management Working with Evidence and Data Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making. 2030 Agenda: People Gender UNDP’s Gender Equality Seal Initiative
6. Minimum Qualifications of the Successful NPSA
Min. Education requirements
Completion of a secondary education is required, or
A university degree in Business, finance, administration, or an equivalent field will be given due consideration, but it is not a requirement.
Min. years of relevant work experience A minimum of six years (with High school degree) or three years (with a Bachelor's degree) of relevant experience in administration, business development and management, financing, or other related experiences is required. Required skills- Previous experience in administrating business, profit and cost centres is required.
- Experience in budgeting and financial management.
-Excellent computer and word processing skills.
-Previous experience in dealing with costumer care and services.
-Previous Experience in marketing services.
Desired skills in addition to the competencies covered in the Competencies section
- Proven experience in preparing Standard Operations Procedures (SOPs).
- Practical experience in designing cosutemr service surveys.
- Experience in training of trainers (ToT).
- Experience in book-keeping and archiving systems.
- Proven experience in communication and presentation skills.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.